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Q: What is the best way to contact Momentum?


9500 Cuyamaca St #101
Santee, CA 92071

1. Phone

2. Email (preferred mode of communication)


General Information

Q: What are your operating hours?

A: Momentum’s operating hours vary based on schedule requests and tutor availability, with most tutoring taking place Monday through Thursday from 2:00-7:00 PM. Requests for tutoring outside of these days and times may be accommodated on a case by case basis.
Q: What subjects does Momentum tutor? And what ages?

A: We offer tutoring for Math, Reading, Writing, Homework help, Science, History, and Spanish for Pre-K students through college. If a subject is not listed, please check to see if we can accommodate it.


Q: What is the difference between a certified teacher and private aide?

A: Certified teachers are credentialed with the state of CA. Private aides are high school students, college students, or college graduates who are trained and supported by our certified teachers. Certified teachers are recommended for students significantly below grade level with learning difficulties. If you are interested in working with a certified teacher, we encourage you to set up a consultation at the following link: Consultation Form 2023-2024
Q: How often should my student attend tutoring per week? 
A: Most students attend twice a week, but your student is welcome to attend anywhere between one to four times a week. 
Q: Should I choose 30, 40 or 60 minute sessions? 

A: We recommend 30 minute sessions for pre-k or kindergarten students or those that have difficulty attending to instruction. Most clients attend for 40 or 60 minutes. 
Q: What is the difference between private sessions, homework clinics and shared sessions? 


1.    Private sessions include a 1:1 student to tutor ratio where your student will meet individually with their tutor for specialized instruction and support. 
2.    Homework Clinic sessions include 2-3 students arranged by Momentum with one tutor. Tutors will focus on supporting students’ ability to be accountable, develop organizational skills, and work independently while providing homework support as needed. If students do not receive homework regularly or are significantly struggling in a particular subject, private tutoring or shared tutoring is recommended.
3.    Shared sessions include a group of 2-3 students arranged by the family with one tutor. Groups may include siblings, friends, or classmates within 2-grade levels of each other. Tutors will provide specialized instruction and support to each student while also promoting their ability to work independently within the small group.
Q: If my students are earning good grades, should I still consider tutoring?

A: Yes! Tutoring provides structure, accountability, and confidence to support students’ continued success in school. Families can also modify the goals of tutoring to include getting ahead and pursuing academic interests outside of the school curriculum.
Q: What if my student has an IEP/504?

A: Please bring a copy of the IEP/504, either digitally or paper copy. Our certified teachers will use this information to guide our tutors on how to incorporate their goals and any accommodations deemed necessary for tutoring. We would be happy to set up a consultation to review the IEP/504 with you.


Q: What happens if I need to cancel a session? 

A: Momentum requires 24-hour notice for cancellations. You will be issued a credit note for the session and will be applied to the next month’s invoice.

If you cancel within 24 hours the session will be marked as missed and you will be billed for the session.
Q: How do I schedule my first session?

A: Fill out our registration form. Once you have submitted the form, you will be sent an email to start the process for scheduling. 
Q: Who do I contact for scheduling concerns? 

A: Please email: 
Q: Do you have an attendance policy? 

A: If there are three missed sessions without contact before the missed session in a month, then services will be paused until we work out the best schedule for you.
Q: Do you have an early drop off or late pickup policy? 

A: Yes. We ask you to communicate if you will be early or late. If you drop off your student early and/or pick up late more than 10 minutes, then you will incur a $10 fee for every 10 minutes that they have been at the center.

Consultations and Assessments

Q: Can I come in for a free consultation?

A: Yes! You can schedule a free consultation by filling out our form:
Complimentary Consultation 2023-2024.
Q: How does Momentum choose the best tutor for my student? 

A: When choosing the best tutor for your student we base it on your availability, our tutors’ availability, and the subject matter that the student needs help with. To ensure we make the best match, we recommend that you provide all of your availability so that we have a better selection of tutors. 
Q: Do you provide assessments? 

A: One of our certified teachers can provide an assessment and consultation that can cover reading skills, and math skills.

Q. What should I bring to my consultation or assessment?

A. Please bring a prepared list of questions and a copy of your student’s IEP/504 and/or progress report. This will help us answer any questions and guide us to the best program for your child. 

Q. Does my student need to attend the consultation?

A. Students may attend consultations however it is not required. Attending a consultation at our center can be a great opportunity for students to become familiar with the environment and ask questions before their first session. We also understand families may prefer to attend their consultations independently for various reasons.



Q: How will I receive and pay my invoice? 


1.    Invoices are sent via email
2.    Invoices can be paid online by selecting the link within the email. Online payments can be made with card and in-person payments can be made with cash or check.

d.    What happens if I make a late payment?

Q. Can I set up automatic payments for invoices?

A. No, payment must be made manually. Families can save their card information to their online accounts so payment is quick to complete.

Q. How does billing work? 

A. Clients are invoiced for the month in advance. Invoices are due the 1st of each month.

Q. What happens if I make a late payment?

A. We kindly request parents to make timely payments for our tutoring services, as this enables us to promptly compensate our dedicated tutors for their exceptional work. There are no late fees

Q. Do you offer payment plans? 

A. Yes! If you need to change the due date or break the bill down into smaller payments please contact:

Q. Do you offer Financial Assistance and who qualifies for Financial Assistance?

A. Yes, we offer financial assistance to those interested in applying. We base our financial assistance on a family's gross income and the number of people in their household. Financial assistance can range from 10% - 80%. Financial assistance is only active for that school year, and we ask that you reapply at the beginning of every school year and/or when you feel that your income has changed. There is no penalty for applying. 

Q. What documents do I need to apply for financial assistance? 

A. We use your current Income taxes. We will only be looking at the first page. If we need any additional information, we will inform you of that after receiving your application.

Q. Do you accept enrichment certificates? 

A. Yes! Please email to learn more.
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